Beyond Pissed...........
Hello all............................I really need to vent today
This post has to do with computers. Not computers in general but the components that make them work. Back in late February, early March, I ordered many new components to upgrade my computer. Most of what I ordered is not involved with this post. What is involved, is the $300 video card I ordered.
After I got my system back up and running after a month of trying to fix small problems, with no avail, I started having problems with the video card. First thing was, my favorite game (Unreal Tournament 2004) began to lock up during gameplay. So after trying everything I could imagine, and even some that caused another reformat and reloading the OS, I finally had to send the card back to the manufacturer. I won't give out names of manufacturers or second party online resellers, as that is tacky.
I waited over 2 weeks, with all the shipping and hoseshit that goes with it, to finally get the card back. An RMA if you will. Just to drop back a step or two; when I sent the card back for replacement, I had to pack this thing as to make it virtually indistructable. I am talking static proof bag, foam, shipping bubbles and anything else to keep it safe from damage during the shipping process. Upon, initially opening the box it was sent back to me in, it was literally a box and the hard plastic shell that the card came in, nothing more. As I was getting it out of the box, I noticed the mounting bracket that attaches to the back of the PC case was bent! So I inspected it a little closer, only to find that the plastic case that surrounds the fan was scratched all to hell. Also, the same plastic case was tightened down so much, there was a visible warp on both sides of it. There were fingerprints on the side of the brass or copper heat sink. The contact grease that goes between the processor on the card and the heat sink looked like it was dried up. And finally, on the back of the card, I noticed a small "R" that looked as though it was put there with a paint pen. I can only assume that was there to represent "REFURBISHED".
So now I am really pissed. Not only have I waited over 2 weeks to get the card back, I get a used on that has been fucked with. I send them a brand new card that was less than 3 months old, and they send me some piece of shit for a replacement!!! I went ahead and put it in the PC hoping all would be well. WRONG!!!!!!! This one was worse than the last. It would not even boot up. During the initial start up, most of the letters were only half there. As it was going through the WinXP screen, there were color streaks through everything that had color. At that point, it would reboot and go into boot options. I could get it to boot up in safe mode, but nothing appeared to be wrong.
So after 45 minutes on the phone with this company, they are going to actually ship me another card before I have to send this one back. It will be here in 2 days and I really hope it is not another refurbishede piece of shit. I was told I would get a new one this time, so I am only hoping for the best.
I have vented and ranted but still don't feel any better................happy surfing...........later
This post has to do with computers. Not computers in general but the components that make them work. Back in late February, early March, I ordered many new components to upgrade my computer. Most of what I ordered is not involved with this post. What is involved, is the $300 video card I ordered.
After I got my system back up and running after a month of trying to fix small problems, with no avail, I started having problems with the video card. First thing was, my favorite game (Unreal Tournament 2004) began to lock up during gameplay. So after trying everything I could imagine, and even some that caused another reformat and reloading the OS, I finally had to send the card back to the manufacturer. I won't give out names of manufacturers or second party online resellers, as that is tacky.
I waited over 2 weeks, with all the shipping and hoseshit that goes with it, to finally get the card back. An RMA if you will. Just to drop back a step or two; when I sent the card back for replacement, I had to pack this thing as to make it virtually indistructable. I am talking static proof bag, foam, shipping bubbles and anything else to keep it safe from damage during the shipping process. Upon, initially opening the box it was sent back to me in, it was literally a box and the hard plastic shell that the card came in, nothing more. As I was getting it out of the box, I noticed the mounting bracket that attaches to the back of the PC case was bent! So I inspected it a little closer, only to find that the plastic case that surrounds the fan was scratched all to hell. Also, the same plastic case was tightened down so much, there was a visible warp on both sides of it. There were fingerprints on the side of the brass or copper heat sink. The contact grease that goes between the processor on the card and the heat sink looked like it was dried up. And finally, on the back of the card, I noticed a small "R" that looked as though it was put there with a paint pen. I can only assume that was there to represent "REFURBISHED".
So now I am really pissed. Not only have I waited over 2 weeks to get the card back, I get a used on that has been fucked with. I send them a brand new card that was less than 3 months old, and they send me some piece of shit for a replacement!!! I went ahead and put it in the PC hoping all would be well. WRONG!!!!!!! This one was worse than the last. It would not even boot up. During the initial start up, most of the letters were only half there. As it was going through the WinXP screen, there were color streaks through everything that had color. At that point, it would reboot and go into boot options. I could get it to boot up in safe mode, but nothing appeared to be wrong.
So after 45 minutes on the phone with this company, they are going to actually ship me another card before I have to send this one back. It will be here in 2 days and I really hope it is not another refurbishede piece of shit. I was told I would get a new one this time, so I am only hoping for the best.
I have vented and ranted but still don't feel any better................happy surfing...........later
posted by Troy at 9:12 PM
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